Question 1

Q: What payment methods do you accept?

Accepted Answer

A: We accept payments through credit cards, PayPal, and bank transfers. You can choose the payment method that is most convenient for you at the checkout page.

For delivery inquiries, please email us at info@etetecoffee-trueline.com.

Question 2

What is your return and refund policy?

Accepted Answer

A: We accept returns within 14 days of delivery. The item must be in its original condition and packaging. We offer a full refund or exchange. Please contact us at info@etetecoffee-trueline.com for more information.

Question 3

Do you have any physical store locations?

Accepted Answer

A: Yes, we do have physical store and the location is listed at the bottom of this website. We also offer delivery in Dubai for all our products.

Question 4

What product categories do you offer?

Accepted Answer

A: We offer a wide range of coffee beans from different regions of Ethiopian Coffee Belt. Our coffee beans are carefully selected and roasted to perfection to ensure the best quality for our customers.

Question 5

Is it safe to pay online?

Accepted Answer

A: We take payment security seriously and use SSL encryption to ensure that your payment information is safe. We also do not store any payment information on our servers.

FAQ