Shipping Policy

This Shipping Policy outlines the terms and conditions governing the shipment of products purchased through the Etete Coffee website, provided by True Line General Trading.

1. Order Processing

a. Processing Time: Orders are typically processed within 1-2 business days, excluding weekends and public holidays. Processing may take longer during peak seasons or promotional periods.

2. Shipping Methods

a. Domestic Shipping: We offer shipping within the United Arab Emirates using reliable courier services. Shipping options and rates are provided at checkout.

b. International Shipping: We also offer international shipping to select destinations. Shipping options and rates for international orders are displayed at checkout.

3. Shipping Costs

a. Calculation: Shipping costs are calculated based on the weight of the items, shipping destination, and the chosen shipping method.

b. Taxes and Duties: For international shipments, customers are responsible for any applicable taxes, duties, or customs fees imposed by their country.

4. Delivery Times

a. Domestic Delivery: Domestic orders generally arrive within 2-5 business days from the date of shipment.

b. International Delivery: International delivery times vary based on the destination and chosen shipping method. Estimated delivery times are provided at checkout.

5. Order Tracking

a. Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the provided tracking number.

6. Delayed or Lost Shipments

a. Delay Notification: In the event of unexpected delays, we will notify you promptly. However, we are not responsible for delays caused by unforeseen circumstances or external factors.

b. Lost Shipments: If your order is lost during transit, please contact us at [shipping@etetecoffee.com], and we will work to resolve the issue.

7. Undeliverable Packages

a. Incorrect Address: It is the customer's responsibility to provide accurate shipping information. If a package is returned due to an incorrect address, additional shipping charges may apply for re-delivery.

8. Shipping Restrictions

a. P.O. Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.

b. Restricted Areas: Some locations may have shipping restrictions. Customers are responsible for checking and complying with their local regulations.

9. Returns Due to Non-Delivery

a. Undeliverable Packages: If a package is returned to us as undeliverable, we will refund the purchase price, excluding shipping costs. If you still wish to receive the items, you may place a new order with the correct shipping information.

By placing an order with Etete Coffee, you agree to the terms and conditions outlined in this Shipping Policy.

Last Updated: Jan 24, 2024