Refund Policy

Return & Refund Policy:

At True Line General Trading, we are committed to ensuring your satisfaction with our premium coffee beans. If, for any reason, you are not completely satisfied with your purchase, our Return & Refund Policy has got you covered.

Returns:

You may return unopened and unused coffee bean packages within 10 days of receiving your order.
To initiate a return, please contact our customer support team at info@etetecoffee-trueline.com to obtain a Return Authorization (RA) number.
Ensure that the returned items are securely packaged to prevent damage during transit.

Refunds:

Once we receive your return and inspect the items, we will process a refund for the purchase amount, excluding any shipping fees.
Refunds will be issued to the original payment method within 7-10 business days of receiving the returned items.

Damaged or Defective Items:

If you receive damaged or defective coffee bean packages, please contact us within 3 days of receiving your order.
Provide clear photos of the damaged or defective items, and we will arrange for a replacement or issue a refund.

Cancellations:

You may cancel your order within 24 hours of placing it for a full refund.

For any questions or concerns regarding returns, refunds, or damaged items, please reach out to our customer support team at info@etetecoffee-trueline.com.

Thank you for choosing True Line General Trading. Your satisfaction is our priority, and we are here to ensure you enjoy the finest coffee bean experience.